The name sent with caller ID, sometimes referred to as CNAM, is a setting on your phone number. If the name on your caller ID is incorrect, please contact Customer Support to update it.
- OUTBOUND CALLER ID: The caller ID name or number sent with outbound calls
Most mobile phone carriers do not send the CNAM because mobile phones look up the calling phone number in the device’s contact list. Also, calls to 911 will always send the 911 callback number set on the device, regardless of your caller ID settings.
Star Codes
Do you want to send your caller ID with every call? Or do you want to block it for every call but unblock it for the current call? Use the following star codes to manage your caller ID settings.
CODE | DESCRIPTION |
*65 | CALLER ID: ENABLE NEXT CALL If your caller ID is disabled (blocked) for all calls, this will enable it for this current call only. Future calls will not be affected.
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*67 | CALLER ID: BLOCK NEXT CALL If your caller ID is enabled for all calls, this will block it from being sent with this current call only. Future calls will not be affected.
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*68 | CALLER ID: MANAGE (ON/OFF) Manage your caller ID setting for all calls.
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