BTM Use Cases

Limitless Applications

Business Text Messaging is the ideal solution for any business that schedules appointments or automates internal and external communications. Here are a few ideas of how it can enhance your business:

Retail

  • In-stock alerts
  • Sales promotions
  • Send sales receipts
  • Order placement
  • Order status queries
  • Delivery notifications
  • Flash sale reminder
  • Holiday hours

 

Education

  • Tuition notices
  • Semester dates
  • Field trips
  • Report card results
  • Class allocations
  • Course admissions
  • Exam reminders
  • School closures

 

Food & Beverage

  • Online orders
  • Curbside pickup
  • Manage reservations
  • Loyalty programs
  • Table availability
  • Weekly specials
  • Promote new menu
  • Staff schedules

 

Hospitality

  • Drive online orders
  • Curbside pickup
  • Manage reservations
  • Loyalty programs
  • Table availability
  • Weekly specials
  • Promote new menu
  • Staff schedules

Manufacturing

  • Schedule changes
  • Project updates
  • Site closures
  • Material shortages
  • City inspections
  • Supply needs
  • Emergencies alerts
  • Staffing alerts

Business Services

  • Schedule changes
  • Project updates
  • Site closures
  • Material shortages
  • City inspections
  • Supply needs
  • Emergencies alerts
  • Staffing alerts

 

Response Templates

There are a lot of different ways to use Business Text Messaging. When you sign up for a new account (US), you'll need to provide 5 samples of the messages (or message templates) you intend to send with your campaign so The Campaign Registry can verify that you're sending what you say you're sending. 

To help you formulate these messages, here are a few examples of what you might send:

PurposeMessage

Appointments

A reminder of your booking at 9:30AM, July 23 2021 at Elements Salon. For COVID protocols, please check our website. Text back to request appointment change or appointment cancellation.

As a reminder, Sterling has an appt on Tue 12/17 @ 10:00. Reply YES to confirm or NO to reschedule.

Billing Reminders

Your account has an overdue balance of $122.87. Give us a call at 555-454-3638 to make a payment or set up a payment plan.

Coupons

Here’s your coupon for use at any of our Lawn and Garden locations: COUPON. To opt out of these messages, reply STOP.

Keep the kids happy this summer with a free game of laser tag. To book your game, reply “SCHEDULE” or give us a call at 555-454-7777.

Cross-Sell

Thanks for purchasing ITEM! Here’s 20% off our OTHER ITEM, because we think you’d love them too. Discount is only available for a week, so check them out here: URL

Customer Care

I'm sorry to hear that you're experiencing issues with our website. Could you provide more details so we can track it?

Please text us a picture so we can verify the damage and get started on the replacement.

Events

Hey, it’s Lisa from SPS! Are you coming to the “Ask Me Anything” live training we’re having this evening? Tap the link to reserve your spot! URL

Hours

We’re open Monday-Saturday from 9:00 AM to 8:00 PM, closed Sunday.

Location

Here’s the Google Maps link for our location: https://goo.gl/maps/XXX

Loyalty Program

Today only, reply “LUNCH” to get free delivery coupon for your next order!

Pick Up Notifications

Your order has been picked up. We'll text you again once the driver

Your order #567-983-1 has been placed for pickup at LOCATION.

Your order is ready! You can it up order between 10:30AM – 11:00AM.

Product Notifications

Great news! The product you inquired about is now back in stock at the Centerville location.

Promotions

We’re having a Buy 3 Get 1 Free tire sale until the end of July. Visit Joe’s Auto Repair today on 21st Street for sizes and prices.

Shipping

Thanks for your order! All or part of your order shipped on 8-17-2020. Your tracking number is #123456789. Track your order here: URL

Subscribe

Be the first to know about discounts and offers! Reply “SUBSCRIBE” to subscribe. For more deals, visit STORE.com/coupons.

Survey

Seaside Medical would like your feedback about your recent visit: URL Text STOP to stop.

Updates

No more running out of the office at 4pm on Fridays to find a new dress! Sarah’s Closet is now open until 8pm. Find your closest store: sarah.com/stores.

Event

Hey, it’s Lisa from SPS! Are you coming to the “Ask Me Anything” live training we’re having this evening? Tap the link to reserve your spot! URL