Auto-Attendant Management

In Business Cloud > Auto Attendant, users can see all of their Auto-Attendants, including the assigned phone number(s), last modified date, and status. Users can build and keep as many Auto-Attendants as they need, and an existing Auto-Attendant can be duplicated so it doesn't have to be rebuilt just to make a small change for a specific situation.

Field	Description
[+ Add Auto-Attendant]	Start creating a new auto-attendant. The builder will open in a new window so you can look back at the auto-attendant list if you need to reference it for anything.
Name	The name of the auto-attendant. If a name wasn't saved, it will be named "untitled auto-attendant" by default.
Assigned Phone Number	The phone number directed to this auto-attendant. If this is blank, a phone number needs to be assigned before calls can be routed here.
Modified Date	The last date the auto-attendant was modified: month, day, year. time of day.
Status	Incomplete. There are open routes that need to be closed before the auto-attendant can be launched. Ready to Activate. All routes are closed and it's ready to be launched (activated). Activated. The route has been launched and it can now be assigned to a phone number. Live. A phone number is linked and the auto-attendant is live. It cannot be edited, but you can open it in View Only mode.

Tools

Hover over an Auto-Attendant to see the tools on the right. The tools available are different for each status. For example, you cannot delete or edit an Activated or Live auto-attendant, so those options will be greyed out, but you will have the View Only option.

Field	Description
Delete	Permanently delete this auto-attendant — this cannot be undone. Before deleting an Auto-Attendant, we recommend that you redirect the phone number first, so calls aren't inadvertently sent to an attendant that no longer exists.
Duplicate	Make a copy of an auto-attendant so you can make changes or
Activate	When the status is Valid, click the Activate icon so the auto-attendant will be available as a destination in the Phone Number menu. Then go to Phone Numbers > Edit to assign a number to this auto-attendant.
Deactivate	Deactivate the auto-attendant. Activated status will be downgraded to Valid, and Linked status will be downgraded to Activated. An auto-attendant can only be deactivated after the phone number has been unassigned.
Edit	Make changes to an inactive auto-attendant in the builder. Changes are saved in real-time, active auto-attendant cannot be edited.
View Only	Open an active auto-attendant to see how it’s set up without the risk of making changes to a live call flow. Auto-attendants cannot be modified in View Only mode.