End users can view and manage Business Cloud Communication services in the end user Voice Portal. The level of access they have depends on their user role or type. The primary difference is that Account Managers and Admin end users can manage the settings for other users on the account, while Limited end users can manage only their own settings. The features each user type has access to are detailed below.
Call Handling
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| Phone Numbers | View | Edit* | Edit* |
E911 Address
| Edit*
| Edit*
| Edit*
|
| Call Screening | Edit | Edit | Edit |
| Call Handling | Edit | Edit | Edit |
| Call Schedules | Edit | Edit | Edit |
| Call Waiting | Edit | Edit | Edit |
| Do Not Disturb | Edit | Edit | Edit |
| Unanswered Call Handling | Edit | Edit | Edit |
| Forward All | Edit | Edit | Edit |
| Simultaneous Ring | Edit | Edit | Edit |
| Find Me/Follow Me | Edit | Edit | Edit |
* Voice Portal Permissions are required to edit phone number destinations and E911 addresses for users on the account
Devices
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| Assigned Devices | View | View | View |
| MAC Address | | View | View |
| Device Type | | View | View |
| Configuration Status | | View | View |
| Swap Device | | Edit | Edit |
| Bulk Line Configuration | | Edit | Edit |
| Line Configuration | | Edit | Edit |
| Sidecar | | Edit
| Edit |
Plans
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| Feature Plan | | Edit | Edit |
| Calling Plan | | View | View |
Settings
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| First and Last Name | View | Edit | Edit |
| Extension | View
| View
| View
|
| Language | View
| View
| View
|
| Time Zone | | Edit
| Edit
|
| End-User Role | | Edit
| Edit
|
| Username | View
| View
| View
|
| Email Address | View
| Edit
| Edit
|
| Reset End-User Password | | Manage | Manage |
| Reset Voicemail PIN | | Manage | Manage |
| Caller ID Number | View
| Edit
| Edit
|
| Caller ID Name (CNAM) | | View
| View
|
| Caller ID (Enable/Disable) | | Manage
| Manage
|
Emergency Notifications
| | Edit*
| Edit* |
* Voice Portal Permissions are required to modify the Emergency Notifications configuration for the account.
Voicemail
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| Voicemail Box Name | | Edit | Edit |
| Change Voicemail Box | | Edit
| Edit
|
| Reset Voicemail PIN | | Manage | Manage |
| Custom Greetings | Manage | Manage | Manage |
| Messages | Manage
| Manage | Manage |
| Forward to Email | Manage | Manage | Manage |
Auto-Attendant
For Admin users and Account Managers to have access to Auto-Attendant in the Voice Portal, it must be enabled in Account Settings.
| Feature | Limited Users | Admin Users | Account Managers |
|---|
| Auto-Attendants | | Manage* | Manage* |
| Name | | Edit
| Edit
|
| Assigned Phone Number | | Edit*
| Edit*
|
| Status | | View
| View
|
* Voice Portal Permissions are required to view and edit auto-attendants and assign a phone number destination.
Call History
Last updated: more than two weeks ago