A Menu directs the caller to a message and DTMF (Dual-tone Multi-Frequency, commonly referred to as touchtones) options for call routing based on the key dialed.
First, enter a name for this menu, then continue to upload your prompts.
Prompts
| Field | Description |
|---|---|
Intro Prompt | The recorded audio that a caller will hear upon entering the menu. A .wav file must be imported to before the menu can be saved. |
Menu Prompt | The recorded audio that a caller will hear after the introduction prompt has completed. WAV files must be in an 8-bit Mono U-Law file format. A WAV file must be uploaded before the menu can be saved. Example verbiage: "Thank you for calling Acme Corp. Press 1 for Sales, 2 for Support, or 3 for Billing." |
Allow Barge-in | Allow callers to interrupt the Intro prompt by dialing an option (DTMF input) before they hear it. |
| Allow Extension Dialing | Allow callers to dial their party's extension while the menu options are still playing. After dialing, there will be a two second delay before the call is routed. If "Allow Barge-in" is also enabled, callers can interrupt the Intro prompt as well. Because an extension may start with the same number as a menu option, there will be a two second delay after a number is dialed before the call is transferred. If the dialed extension is invalid, the caller will hear an error message and the call will end. |
Menu Options
Add DTMF (touchtone) options (0-9, *, #). Each option will need a name and a completed route.
|
|
Failure Routing
