A group allows a call to ring to multiple users (not devices). Rather than following each user's call handling rules, the group follows its own User Ring Strategy: Simultaneous or Sequential. The first user to answer will get the call. If no one answers, the call will follow the group's failure route.
| Field | Description |
|---|---|
Group Name | Enter a name to identify this group |
Allow Call Queuing | Allow calls to enter a call queue. |
Max # of Calls | Enter the number of calls that can be in the queue at one time (limit 50). |
Max Time (Minutes) | Enter the number of minutes that a call is allowed be in the queue (limit 360). Once the max time is reached, the call is sent to the failure route. |
| Ring Timeout (Seconds) | Enter the number of seconds a call will ring a user (sequential) or group (simultaneous) before it is pushed back to the front of the queue (limit 120). Keep this setting low to ensure calls are answered quickly. If a Group is set to ring all devices simultaneously and a phone becomes available after the call is already in the group, the phone will ring but not until the Ring Timeout setting is met. |
User Ring Strategy
Simultaneous | Sequential |
|  |
| Field | Description |
|---|---|
Simultaneous | Rings all devices in the group at the same time. The first user to answer gets the call. |
Sequential | Rings one device in the group at a time in a specified order until the call is answered. For a sequential strategy, enter each user and the number of seconds the call will ring for that user before going on to the next. |
Users | Add a user to the group. |
Ring Timeout | The number of seconds the call will attempt to route to this group. After the timeout, calls will route to the next specified route. |