Auto-Attendant View Only

Once an auto-attendant has been Launch.png activated, whether or not a phone number has been assigned yet, it can no longer be edited. This is because the Auto-Attendant route builder saves changes in real time, and we don't want you to accidentally break an active call flow, even temporarily. See also: Edit an Auto-Attendant

If you don't need to make any changes but you do want to see how it's set up, open the auto-attendant in AA_View_Only_-_Icon.png View Only mode. View Only allows users to open an auto-attendant that is Active or Live without the risk of making changes to a live call flow.

AA_Activate_3.png

View Only Mode

Locate the auto-attendant you want to view, and click AA_View_Only_-_Icon.png  View Only on the right to open the builder. Whether an auto-attendant is activated with or without a phone number, the functionality is the same:

  • The title bar says (View Only).
  • The ellipses that normally indicate a route can be edited are gone.
  • Users can still view routes, but the settings are grayed out and cannot be edited.
  • Instead of Cancel and Save buttons, the route will have only a Close button.

Examples

Here are some examples of what it looks like: